Servicemax Developer

Role: Salesforce/Servicemax Developer

Job Responsibilities:

·        Provide application and business process consulting for implementation of ServiceMax application software (including configuration & or customization)

·        Deliver ServiceMax enhancements implementations from inception to roll-out.

·        Work with client business users to identify and define the business & technical solution architectures to fulfill the client's business needs.

·        Support clients with Integrations using common middleware tools and standard SFDC components.

·        Work with client business users to identify and define the business & technical solution architectures to fulfill the client’s business needs.

·        Use structured quality methodologies, manage project risks, and lead training activities.

·        Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing. 

·        Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)

·        Translate complex technical issues into terms that business users and the Executive Sponsor can understand

·        Balance and prioritize multiple concurrent projects with minimal input from management.

·        Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product

Skills and Experience:

·        5+ years of relevant consulting or industry experience

·        5+ years of hands-on technical experience with ServiceMax

·        5+ years of hands-on technical experience with Salesforce.com

·        Ability to document client requirements and translate solutions for the requirements, leveraging configuration, customization, and integration as required to meet the client requirements.

·        Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

·        Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

·        Hands-on Experience with Contracts, Warranties, Entitlements Management.

·        Configure SFDC and portals, including but not limited to developing custom objects, workflow business rules, and validation rules.

·        Strong technical foundation including Advanced structured programming, understanding of RDMS concepts and structures, structured system analysis, code repositories and design patterns, etc.

·        3+ years of experience developing with the SFDC platform (e.g. Lightning Components, Configuration (WF, Validation Rules), Visual force, Apex, Process Builders, Triggers, Chatter, Data Loaders, DX, etc.)

·        Developing triggers, customization, data migration, and integration preferred

·        Ability to work in a globally distributed team environment, liaising with on-site teams and customers.

·        Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment.

·        Strong communication skills, both written and verbal.

·        Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.

·        Bachelor’s Degree          

·        Salesforce Certifications preferred.

·        ServiceMax Certification preferred.