Managed Services
We run IT. You run the business.
Four pillars, one team accountable for all of them.
No hand-offs between vendors and no gaps in ownership. A single managed services team covers the full stack underneath your business.
Infrastructure & Cloud Operations
Servers, desktops, storage, and multi-cloud environments, kept patched, monitored, and available around the clock.
Security & Risk Management
Threat detection and access control built into daily operations, not bolted on after something goes wrong.
Modern Workplace (O365)
Microsoft 365 environments, licensing, endpoints, and collaboration tools, managed end to end.
Service Desk & Governance
An ITIL-based desk that owns incidents, requests, and change end to end, with the reporting to prove it.
What you're actually getting, beyond the SLA
Reliability, track record, technology, and cost. Ask us about any one of them.
01
Support that never clocks out
Three shifts hand off every eight hours with built-in overlap against US business hours, so operations never pause for a time zone. See exactly how the handover works in the coverage model below.
365×24×7
Coverage
99.5%
Response target
03
Cloud-agnostic
We're certified across AWS, Azure, GCP, and private cloud alike, so the recommendation is based on your environment, not which platform we'd rather sell.
02
Proven at scale
A team that's been running mission-critical operations for enterprise clients across healthcare, financial services, and agriculture.
15+
Years in operation
3
Regions: US, UK, India
04
Flexible engagement, lower cost
The model flexes to how much you keep in-house, from fully managed to extending your own team. Led from our Coimbatore center, it keeps round-the-clock coverage affordable without cutting accountability.
A repeatable cycle, not a one-time hand-off
Every engagement runs on the same four-phase loop, so improvements compound instead of resetting each time something changes.
Discover
Requirement review, architecture and design, and a documented baseline across software, cloud, and network.
Analyze
Cloud, security, and risk assessments that define the service catalog, SLAs, and availability targets.
Implement
Monitoring, ticketing, and automation stood up across incident, change, release, and configuration.
Optimize
Patching, performance tuning, and capacity management, and continuously, based on what the data shows.
Nonstop coverage, wherever you are
Three shifts, each with its own shift manager and dedicated L1 to L3 engineers, hand off every eight hours under a single service delivery manager, so operations never pause for a time zone.
Shift 1
Shift 2
Shift 3
L1
Incident & request handling
Incident management, service requests, maintenance tasks, security administration, and runbook execution.
L2
Problem & database ops
Problem management, advanced troubleshooting, knowledge base admin, DBA services.
L3
Architecture & continuity
Performance and capacity management, architecture design, business continuity and disaster recovery.
Response times, you can hold us to them.
Every ticket is triaged by business impact, not order of arrival, with response and resolution targets reported on a fixed cadence.
| Priority | What it means | Respond within | Resolve within | Resolution target |
|---|---|---|---|---|
| P1 · Critical | Outage affecting most users. No workaround available. | 30 min | 4 hours | 99% |
| P2 · High | Visible business impact. Provided workaround is inefficient. | 60 min | 8 hours | 98% |
| P3 · Medium | Non-core functionality impacted. Limited number of users. | 2 hours | 12 business hours | 90% |
| P4 · Low | Non-impactful, not time-constrained. | 24 hours | 48 business hours | 85% |
Integrates with your tools, collaborates with your workflows
